HOW DO I MAKE A LIVE STREAM CLASS RESERVATION —

• It's simple!  All class reservations can been made on SDF's Punchpass account. Members, please login to book a class!

• New clients will need to create an account and purchase a pass in order to make a reservation... visit our Class Pass page to get started!

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HOW DO I GET SET UP FOR A LIVE STREAM CLASS —

1. First, you'll need to download ZOOM to your computer and/or mobile device! Visit ZOOM's Support/Download page or your mobile App Store to get started. 

2. Make sure you have the right browser!  ZOOM does NOT work on Safari. We suggest Google Chrome. (Live streaming works best with a good wifi connection too!)

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HELPFUL TIPS FOR STREAMING —

Generally, a wired connection is more reliable and quicker than a wireless connection. Consider directly connecting your laptop or computer to your router. If this is not possible, ensure your device is as close to your router as possible and that the router is placed in an area away from walls or other items that may interfere with your connection.

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• Check your internet speed; for Live Streaming, 10mbps (download) - 5mbps (upload) at minimum is recommended.​

• Try disconnecting all non-essential devices that are connected to your wi-fi before joining the meeting (extra phones, tablets, etc.)​

• Be Greedy. Try to encourage your housemates to shut off from Netflix, gaming or any other bandwith-using online entertainment while you dance. :)​  Ol' fashioned DVD movies are a great distraction!  Or consider downloading a Netflix show or 2 onto a device... ("downloading" is key!)

• If during class you’re having trouble with live streaming, don’t give up - try simply toggling your WIFI off then back on from your device. Next level is to try leaving the meeting and joining right back up.​  (You may be prompted to enter a password if joining during the class. Check the last email you received to find the link AND password.)

 

WHERE DO I FIND MY CLASS ACCESS LINK —

• Check your reservation EMAIL confirmation (titled: "Class Registration Received...") for the ZOOM link, or look for it in an email about 30 minutes before class begins (titled: "Online Class Starting Soon:..."). 

• If for some reason you don't receive this email, please contact me before class start so I can help you, but do check your JUNK Mail folder in case your inbox doesn't initially recognize our SDF booking@punchpass email address as friendly!

 

HOW DO JOIN A CLASS?  CAN YOU SEE ME? —

• Instructors will "Join the Meeting" 15 minutes before class starts. (Feel free to join up early to chat it up!!)

• Click the access link Configure your Audio Settings and set up your speakers.

• Choose whether to join with both Audio AND Video or just audio. If you choose to enable VIDEO, everyone in the class will be able to see YOU... but then you can interact with THEM! (Especially if you choose "gallery view" at the top right corner of the zoom screen.) ​

• After you join your audio, you can mute yourself at anytime (same with Video). Note - Instructors will mute EVERYONE when class begins.

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I HAVE A CLASS PASS... HOW DO PASS PUNCHES WORK WITH LIVE STREAM?

• Making a reservation automatically "Punches your pass"!  So if you can no longer make the ONLINE class, you must cancel your reservation ONE HOUR before class begins in order to avoid using a pass.

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YIKES - I HAD VIDEO/AUDIO LAG. HELP?

If you have video lag that makes it hard to feel really successful in the class please let us know. We can send you a link of the class that is a recording which you can use at a later date (it will NOT have lag). We want this experience to give you JOY not frustration.

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Questions? Email hello@seattledancefitness.com